01. The insured may report an incident.

By calling 02-68-77777, 24 hours a day, or by contacting the company's call center, or by reporting the incident through an agent/broker. State the damage, stating the vehicle registration number, make, policy number, date, time, and location of the incident, the driver's full name, phone number, and the nature of the incident.

02. The company conducts an accident investigation.

The company sends accident investigators to the scene or the appointed location to inspect the damage.

03. The company conducts a damage investigation.

The company inspects the damage and issues a claim form to the injured party.

04. The insured receives compensation.

• In the case of vehicle repairs The insured person must present the claim form and driver's license to the affiliated garage as agreed upon by the company.
• In the case of medical expenses, the claim shall be made under the Compulsory Motor Insurance Policy first. If there is an advance payment for medical expenses, the medical expense receipt, a copy of the victim's ID card, and a copy of the accident report must be submitted for initial compensation.
• The company will consider paying compensation upon receipt of complete documentation. For voluntary motor insurance policies, within 15 days and for Compulsory Motor Insurance policies, within 7 days.