1. Provision of non-life insurance information and policy offering across all channels must comply with the notifications on rules, procedures, issuance, and sales offering of non-life insurance policies, as well as operations of non-life insurance agents, brokers, and banks, including related guidelines issued under such notifications.

• Able to inform customers of the source of their personal data collection.
• Disclosure of facts in the insurance application, and the consequences of misrepresentation or concealment of material facts.
• Notification of policy cancellation rights, delivery timeframe of the insurance policy, or company follow-up regarding the policy.

• Provision of detailed information via email, Line, and telephone.
• Upon verification that the customer concealed or misrepresented material facts, the company reserves the right to issue a policy cancellation notice.
• Within 30 days based on the address provided by the customer to the company.

1. Underwriting consideration, inspection of insured assets, and notification of underwriting results.

A. Motor Insurance

B. Non-motor Insurance (Non-Motor)

2. Policy Delivery

A. Motor Insurance

B. Non-motor Insurance (Non-Motor)

3. Submission of insurance policy data into the Office of Insurance Commission (OIC) database system.

(1) Non-life insurance database system
(Non-Life Insurance Bureau System : IBS-Non-Life)

(2) Compulsory Motor Insurance Reporting System
(Compulsory Motor Insurance System : CMIS)

Within the 15th of every month

Real Time

4. Issuance of policy endorsements, such as:
(1) Updating insured party's information

• (a) Change of name/surname
• (b) Change of address or contact location
• (d) Change of premium payment method, such as cancellation of direct debit/credit card auto-debit, or cancellation of policy benefit payouts via bank account, etc.

(2) Change of beneficiary

(3) Modification of other policy details

5.Request for issuance of a replacement policy in case of loss or damage

6. Issuance and delivery of premium payment receipts
A. Motor Insurance
B. Non-motor Insurance (Non-Motor)

1. Recording of claim/incident notifications, issuance of claim reference numbers, inspection of damages, and preliminary claim estimation.
(1) Motor Insurance
(2) Non-Motor Insurance (Non-Motor)

Within 7 days

2. Surveys
(1) Motor Insurance
(2) Non-Motor Insurance (Non-Motor)

Within 7 days

Within 7 days

3. Issuance of claim notification documents or damage inspection reports
(1) Motor Insurance
(2) Non-Motor Insurance (Non-Motor)

Within 1 day

Within 7 days

4. Assessment of damages, damage valuation, and notification of assessment results, including claim denial decisions.
(1) Motor Insurance
(Severity classification (minor, moderate, severe) to be determined subsequently.)
(2) Non-Motor Insurance (Non-Motor)

Within 15 days

5. Premium refund arising from policy cancellation
(1) Motor Insurance
(2) Non-Motor Insurance (Non-Motor)

1. Acknowledgment of complaint receipt across various channels, such as:
o Complaints via Call Center
o Complaints via Website
o Complaints via Social Media
o Complaints via e-mail
o Written complaint
o In-person complaints at headquarters or branch offices

2. Complaint review process and issuance of official response/outcome letters
A. Motor Insurance
B. Non-motor Insurance (Non-Motor)